Monthly Leadership Development Program (In-person): Thursday, 23rd June 2022, 8.30am to 1.00pm
Trust: The Leadership Differentiator
Featuring Sylvie di Giusto
How often do you consider where trust is missing and the consequences? Trust is the foundation of nearly everything in life. An organizational culture of trust is the difference between success and failure. The stakes are high and the degree of trust in the workplace directly correlates to business results. According to HBR, employees in high-trust organizations reported experiencing 74% less stress at work, 50% higher productivity, and 76% more engagement.
Sylvie di Giusto is an internationally acclaimed speaker and author of two books, including The Image of Leadership.
Learning Objectives:
- Identify ways trust contributes to high-performing organizations.
- Name the 5 Trust Traits that build leadership capability.
- Use a 3-step framework to rebuild trust.
Captivate Your Customer
Featuring Shep Hyken
No matter what your role is in any organization, you are responsible for customer service. To have great customer service, your approach needs to be two-fold. You need strategies to create great customer service experiences for both internal customers (employees) and external customers.
How you managed customer service ten, five, and even one year ago may no longer account for the dramatic impact of technology and globalization. Join us and develop your new innovative approach to manage customer service. The British statesman Benjamin Disraeli said that, “Every production of genius must be the production of enthusiasm.”
Learning Objectives:
- Create customer service Moments of Magic.
- Craft an inspiring customer service mantra.
- Explain the best strategies to captivate a customer.
