One of the top responsibilities of management is to hold their teams accountable. However, most leaders struggle with actually accomplishing this task. The topic of accountability is often associated with negative situations and unpleasant conversations. When leaders talk about a lack of accountability on their team, it can come off as threatening or condescending, damaging morale. Though many leaders try to avoid it, there will inevitably be times when they will have to hold their people accountable for poor performance.
However, lack of accountability is often unintentional, so the best leaders know to look for the underlying issue. To get to the root of the problem and improve accountability, managers should start by asking the right questions.
