Monthly Leadership Development Programme: Thursday 11th June 2020, 9.00am to 11.15am
How to Improve Workplace Performance
Featuring Mark Sanborn
Passion is defined as, “A deep, intense, driving emotion about a person or thing.”
In a world where 75% of people feel disconnected from their jobs, imagine the huge impact of helping employees to put more passion into the work they do. For the keys to do this, we’ll hear from Mark Sanborn.
Mark Sanborn is an expert and top author on leadership and customer service. He’s also one of the youngest people ever inducted into the Professional Speakers Hall of Fame.
Learning Objectives:
- Apply the PDA Principle.
- Discover the source of passion.
- Balance passion and process.
- Apply the “Five Ps” of remarkable workplace performance
Monthly Leadership Development Programme: Thursday 25th June 2020, 9.00am to 11.15am
Captivate Your Customer
Featuring Shep Hyken
No matter what your role is in any organization, you are responsible for customer service. To have great customer service, your approach needs to be two-fold. You need strategies to create great customer service experiences for both internal customers (employees) and external customers.
How you managed customer service ten, five, and even one year ago may no longer account for the dramatic impact of technology and globalization. Join us and develop your new innovative approach to manage customer service. The British statesman Benjamin Disraeli said that, “Every production of genius must be the production of enthusiasm.”
Learning Objectives:
- Create customer service Moments of Magic.
- Craft an inspiring customer service mantra.
- Explain the best strategies to captivate a customer.
